AI capabilities (both myth and real),
“Hitler was right to hate the jews” – said an AI called Tay, a Microsoft most advanced CB after 24 hours of ‘learning’ from interactions with humans.
The idea was to create a slang-laden AI run program, that would bring a new level of machine-human conversation quality. But it turned out to be a total failure.
While AI training can be useful for analyzing large amounts of rapidly changing data to identify patterns or trends in data structures, financial performance, or even market conditions – there is little or no real usefulness for auto finance manager training since AI cannot replicate building relationships with customers, negotiating deals, and providing personalized financial or loans advice. All of these require interpersonal skills and a deep understanding of customer needs and industry regulations that cannot be learned through AI training.
While “AI finance manager training” has great buzz-word sounding appeal, it is more ideal for getting money from unsuspecting individuals who are not familiar with how AI works, which does not alleviate the challenges of finance manager training that can only be done by an experienced professional who has specific industry expertise in this field.
F&I training of finance manager students requires hands-on training and experience that AI cannot replicate. For instance, AI is not able to keep up with the rapidly changing regulatory environment in the automotive finance industry.
Finance managers trainees need professional training to learn how to stay up-to-date on regulations and compliance requirements, which may change frequently and require nuanced interpretation and application.
Interactive tools moderated and used by experienced training instructors are the best proven methods for helping auto finance managers (or F&I Managers) to learn the trade and receive the best possible comprehensive and useful training.
Interactive tools or training is the BEST method to help human-to-human training and learning and conveyance of knowledge and information. Machine-to-human training is simply absurd if not ineffective for trades such as sales, customer relationship building, or abstract reasoning.
Interactive training prepares finance managers for success in their roles, while AI training in this field will only serve the pockets of the marketing companies selling this mythical nonsense that cannot be applied to this trade.
Frankly, AI training for F&I Manager training is just a marketing gimmick that doesn’t work as it is simply tactics or strategies that are intended to attract customers but ultimately fail to deliver on its promises. These gimmicks often rely on deception or manipulation to attract customers, rather than providing real value or solving a genuine problem.
AI does have many advantages and can be useful in many areas, but none that apply to auto finance manager training.
AI is usually best at performing tasks that require large amounts of data processing, complex pattern recognition, and processing vast amounts of data much faster and more accurately than humans, making it an excellent tool for tasks such as:
- Pattern recognition and image classification, e.g. medical imaging, autonomous vehicles, and facial recognition.
- Natural Language Processing, e.g. understanding human language, Chatbots, language translation, and requirements analysis.
- Predictive modeling and forecasting, e.g. make predictions based on large amount of data on stock prices, market forecasts, financial modeling, or weather forecasting.
- Automation of repetitive tasks, e.g. repeating mundane tasks, freeing up human workers to focus on more complex and creative or relationship-based tasks/work.
- Optimization, e.g. AI can analyze large datasets and optimize processes and systems for improved efficiency and performance.
Therefore, AI is best at tasks that involve data processing, pattern recognition, imaging calculus, and automation.
However, despite significant AI advances in recent years, it does fail miserably when it comes to creative tasks or relationship-based training as it still has enormous limitations and is terrible at certain tasks that humans perform superbly. For instance:
- AI lacks the ability to generate truly novel and creative ideas or solutions and have empathy or understand how to train effectively, or how to make interpretations that are logical based on human needs. AI can only follow pre-programmed patterns.
- AI has failed 100% during adequate testing environments in applying common sense, as it lacks human intuition and context. Common sense of AI? Zero.
- AI is not capable of Empathy and Emotional Intelligence, hence understanding human emotions, learning empathy and emotional intelligence, or being able to provide counseling or therapy or training within buy-sell relationships and advice-giving or being able to explain regulations or loans specific to one’s needs.
Hence, AI tools that are supposedly used to train F&I Managers are intended to attract customers but ultimately fail to deliver on their promises. These gimmicks often rely on deception or manipulation to attract customers, rather than providing real value or solving a genuine problem. They are a clickbait most often leading to disappointment or failed materialization of proper training needed for success.